Frequently Asked Questions
Everything you need to know about your HOVERAir experience.
What is the typical shipping timeframe for orders within the US?
Standard shipping usually takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Does my HOVERAir drone come with a manufacturer warranty?
Yes, all our drones include a 1-year limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in original, unopened packaging. If the product has been used, a restocking fee may apply based on the condition of the return.
Are software updates required for my device?
To ensure optimal flight performance and safety, we recommend checking the HOVERAir app regularly for the latest firmware updates and feature enhancements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through our financing partners.
How do I contact customer support for technical issues?
Our technical support team is available via live chat on our website or through email at support@hoverair.com for troubleshooting and flight assistance.